How to Transfer Your cPanel Shared Hosting to telaHosting

If your existing hosting account has cPanel and is active, our technicians may migrate the account for you. However, in order for us to assist you with the transfer, your account should meet the following requirements:

1. Your account with the old provider should be active for at least 3 days after the transfer assistance request submission. Otherwise, we may not be able to finish the transfer of the files on time.
2. Access details from the old hosting account should be provided to us for account validation purposes. We will need to check your account to ensure it will work on our servers with your current configuration.
3. SSH access will speed up the transfer process; thus, provide it if possible.
4. Your account should abide by our hosting TOS.

To begin the transfer process, open a support ticket from your client area and provide us with the hosting details in the request. So we can check out the hosting website. 

2. Your Old Hosting account is not Active, But you have a Full cPanel Backup Downloaded on your PC

• Go to cPanel -> File Manager:

• Choose Home directory:

• Use the Upload option to upload your full cPanel backup

3. Once the backup is uploaded, please open a support ticket from your client area and we will restore it for you.

3. Your Third-Party Hosting Account is not Active, but you have a Full cPanel Backup Uploaded on the Web

1. Go to https://telahosting.ng/wordpress-hosting/ and order one of our hosting packages that suits your requirements. We recommend ordering the package that has equal or higher specifications.

2. Once your package with telaHosting is active and you receive your Welcome email, please open a support ticket from your client, providing the direct link to the full cPanel backup or, if required, access details to the web resource where the backup is located. We will check if it is possible to move the backup directly to your server with us from the external storage or if it will be necessary for you to upload the backup to your cPanel manually. When the backup is uploaded, we will try and restore it for you.

When the account is restored, you can update nameservers to our hosting ones. This will help to avoid unavailability of the site during the propagation period, as your domain will be resolved to your previous host from the places where the propagation has not been completed yet and to a new one from the places where it has already passed.

With this, you can successfully transfer your shared hosting account to telaHosting. Happy hosting! 🌟