How to Transfer Hosting Account to telaHosting

Having your website up and running is crucial for the majority of people transferring their hosting accounts to us. That is why we would like to offer a few hints on how to avoid the downtime caused by the DNS propagation after the nameservers change, or at least make it shorter and less harmful to your business.

From the beginning till the end of the transfer process, your account with the current provider should be active, and your website should be up and running. Once your hosting account content is fully copied to our servers, it is time to change the nameservers to our hosting ones. Since your account with the old host is still active, a part of requests will still go to the old server, while another part will see the website from our server already. This does not cancel DNS propagation but makes it invisible, though. In approximately 24 hours, DNS propagation ends, and all of your visitors will be directed to your hosting account at Namecheap. At this point, the transfer process can be considered completed in full.

Therefore, the best time to cancel your account with the old provider is 48–72 hours after the nameservers change.

How to Submit a Transfer Request

Note: If you’re new to telaHosting and need help choosing the right hosting plan before migrating your website(s) to us, our team of experts is available 24/7 via email or live chat to assist you with finding the perfect plan and transferring your website(s). Contact our experts to get started.

For this, open a support ticket from your client area to provide the following details:

Account Ownership Verification

• Account Username:
  Here, please specify your telahosting.com account username

Request details

• Your Current Hosting Account Details
  Please type in the details of the source hosting account below. If you do not know some details, leave the fields blank:
• Control Panel URL:
• Domain/Hostname:
• IP Address:
• Username:
• Password:

Do you have SSH Access with your current provider? Yes / No

• SSH Details
  Please indicate the SSH details of your current hosting account if you have them. Otherwise, leave these fields empty:
• IP:
• User:
• Password:
• Port:

Your telaHosting Account Details (if any)
Please type in your telaHosting account details here. If you have a WP Basic (Managed WordPress) account, leave the Username/Password fields blank:

• Package:
• Domain/hostname:
• Username:
• Password:

Additional details regarding your request:
Please provide us with any other important details regarding your request, such as specific websites to be migrated or any preferred time and date for the migration, etc.

With these steps, you can successfully transfer your hosting account to telaHosting. Happy hosting! 🌟