How to Transfer/Move a Domain to Another telaHosting Account

If you need to move a domain from your telaHosting account to another user’s account, follow this simple guide.

Step-by-Step Guide

1. Submit a Ticket from Your Account

• Log in to your telaHosting account.
• Open a support ticket requesting the domain transfer.
• Include the domain name and the account email of the new owner.
• Submit the ticket here: Open a Ticket

2. Ask the New Owner to Submit Their Ticket

• The new owner must log in to their own telaHosting account.
• They should open a support ticket confirming they want to receive the domain.
• Important: They must reference your ticket number in their message.

3. Wait for Verification and Transfer

• Once both tickets are received, our support team will verify the request.
• After verification, the domain will be transferred to the new account.

Example Scenario

Scenario: Jane wants to transfer her domain example.com to Mike.

1. Jane logs in to her account and submits a ticket requesting the transfer.
2. Mike logs in to his account and submits a ticket confirming he will accept example.com, mentioning Jane’s ticket number.
3. The support team verifies both tickets and completes the transfer.

FAQs

Q: How long does a domain transfer take?
A: Transfers are usually completed within 24-48 hours after both tickets are submitted.

Q: Can I transfer a domain to someone who doesn’t have a telaHosting account?
A: No, both accounts must be active with telaHosting to complete the transfer.

Q: Do I need to unlock my domain or change any DNS settings?
A: No, our team handles the transfer process internally. You don’t need to make any changes.

Q: Can I cancel a transfer request?
A: Yes, you can cancel your ticket before the support team has completed the transfer.