{"id":3512,"date":"2025-11-17T17:06:29","date_gmt":"2025-11-17T17:06:29","guid":{"rendered":"https:\/\/telahosting.com\/manual\/?p=3512"},"modified":"2026-02-02T09:51:21","modified_gmt":"2026-02-02T09:51:21","slug":"how-to-add-mx-records-for-custom-email-in-cpanel","status":"publish","type":"post","link":"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-cpanel\/","title":{"rendered":"How to Add MX Records for Custom Email in cPanel"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/Fr8Z4BIiLAs?rel=0;si=vHHcMUgZTUp84HTi\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-cpanel\/#What_Are_MX_Records\" >What Are MX Records?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-cpanel\/#Why_MX_Records_Matter_for_Your_Custom_Email\" >Why MX Records Matter for Your Custom Email<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-cpanel\/#What_Youll_Need\" >What You\u2019ll Need<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-cpanel\/#Step_1_Log_in_to_Your_cPanel\" >Step 1: Log in to Your cPanel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-cpanel\/#Step_2_Locate_the_%E2%80%9CZone_Editor%E2%80%9D\" >Step 2: Locate the \u201cZone Editor\u201d<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-cpanel\/#Step_3_Find_Your_Domain_and_Manage_DNS_Records\" >Step 3: Find Your Domain and Manage DNS Records<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-cpanel\/#Step_4_Add_a_New_MX_Record\" >Step 4: Add a New MX Record<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-cpanel\/#Step_5_Delete_Any_Old_MX_Records\" >Step 5: Delete Any Old MX Records<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-cpanel\/#Step_6_Wait_for_DNS_Propagation\" >Step 6: Wait for DNS Propagation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-cpanel\/#Step_7_Test_Your_Email_Setup\" >Step 7: Test Your Email Setup<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-cpanel\/#Common_Mistakes_to_Avoid_When_Adding_MX_Records\" >Common Mistakes to Avoid When Adding MX Records<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-cpanel\/#Final_Thoughts\" >Final Thoughts<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_Are_MX_Records\"><\/span><strong>What Are MX Records?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>MX records<\/strong>, short for <strong>Mail Exchange records<\/strong>, are special DNS settings that tell the internet where to deliver your emails. They are like a postal address for your domain\u2019s email.<\/p>\n<p>For example, if someone sends an email to <em>support@yourdomain.com<\/em>, the MX record ensures that message gets delivered to the correct mail server. Without MX records, emails sent to your domain simply have nowhere to go,\u00a0they\u2019ll bounce back or get lost.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_MX_Records_Matter_for_Your_Custom_Email\"><\/span><strong>Why MX Records Matter for Your Custom Email<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li><strong>Email Delivery<\/strong>: Without correct MX records, your emails won\u2019t reach your inbox.<\/li>\n<li><strong>Professionalism<\/strong>: Having you@yourdomain.com looks way more professional than a Gmail or Yahoo address.<\/li>\n<li><strong>Reliability<\/strong>: Properly configured MX records prevent lost or delayed messages.<\/li>\n<li><strong>Spam Reduction<\/strong>: Some mail services use MX verification to reduce spam and spoofing.<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"What_Youll_Need\"><\/span><strong>What You\u2019ll Need<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>Access to your <strong>cPanel<\/strong> (from your telaHosting dashboard).<\/li>\n<li>The <strong>MX record details<\/strong> from your email service provider.<\/li>\n<li>Your <strong>domain name<\/strong><\/li>\n<\/ul>\n<p>If you\u2019re using telaHosting\u2019s email service, you can find your MX details inside your hosting welcome email or client dashboard.<\/p>\n<p>If you\u2019re using a third-party service like Google Workspace, Zoho Mail, or Microsoft 365, they\u2019ll provide the exact MX entries you need to use.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_1_Log_in_to_Your_cPanel\"><\/span><strong>Step 1: Log in to Your cPanel<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>Log in to your telaHosting Client Area using your registered email and password.<\/li>\n<li>From the dashboard, select your hosting account and click \u201c<strong><a href=\"https:\/\/telahosting.com\/manual\/manual\/how-to-log-in-to-your-cpanel-hosting-account\/\" target=\"_blank\" rel=\"noopener\">Log in to cPanel<\/a><\/strong>\u201d to access the dashboard<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Step_2_Locate_the_%E2%80%9CZone_Editor%E2%80%9D\"><\/span><strong>Step 2: Locate the \u201cZone Editor\u201d<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>Once inside cPanel, scroll down until you see the <strong>Domains<\/strong> section.<\/li>\n<li>Click on <strong>\u201cZone Editor.\u201d<\/strong><\/li>\n<\/ul>\n<p><img data-dominant-color=\"cdcfd9\" data-has-transparency=\"false\" style=\"--dominant-color: #cdcfd9;\" loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3460 aligncenter not-transparent\" src=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Locate-the-Domains-Section-1-711x400.avif\" alt=\"Find DNS Zone Editor\" width=\"711\" height=\"400\" srcset=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Locate-the-Domains-Section-1-711x400.avif 711w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Locate-the-Domains-Section-1-768x432.avif 768w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Locate-the-Domains-Section-1.avif 1366w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/p>\n<p>This is where all your DNS records (like A, CNAME, TXT, and MX) are managed.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_3_Find_Your_Domain_and_Manage_DNS_Records\"><\/span><strong>Step 3: Find Your Domain and Manage DNS Records<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you have multiple domains, you\u2019ll see a list here. Find the domain you want to add an MX record for and click <strong>\u201cManage.\u201d<\/strong><\/p>\n<p><img data-dominant-color=\"c9cbd5\" data-has-transparency=\"false\" style=\"--dominant-color: #c9cbd5;\" loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3461 aligncenter not-transparent\" src=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Choose-the-Domain-You-Want-to-Manage-711x400.avif\" alt=\"Choose the Domain You Want to Manage\" width=\"711\" height=\"400\" srcset=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Choose-the-Domain-You-Want-to-Manage-711x400.avif 711w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Choose-the-Domain-You-Want-to-Manage-768x432.avif 768w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Choose-the-Domain-You-Want-to-Manage.avif 1366w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/p>\n<p>You\u2019ll now see all the DNS records connected to that domain.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_4_Add_a_New_MX_Record\"><\/span><strong>Step 4: Add a New MX Record<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Click <strong>\u201c+ Add Record\u201d<\/strong>, and from the dropdown, select <strong>MX Record<\/strong>.<\/p>\n<p>You\u2019ll need to fill in some fields:<\/p>\n<ul>\n<li><strong>Name:<\/strong> Type your domain name (or leave it as \u201c@\u201d if cPanel auto-fills).<\/li>\n<li><strong>TTL (Time To Live):<\/strong> Leave this as default (usually 14400 seconds).<\/li>\n<li><strong>Priority:<\/strong> Enter the priority number provided by your email host (lower numbers mean higher priority).<\/li>\n<li><strong>Destination:<\/strong> Enter the mail server address from your email provider.<\/li>\n<\/ul>\n<p><img data-dominant-color=\"e9eaed\" data-has-transparency=\"false\" style=\"--dominant-color: #e9eaed;\" loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3463 not-transparent\" src=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/View-and-Manage-Your-DNS-Records-1-711x400.avif\" alt=\"View and Manage Your DNS Records\" width=\"711\" height=\"400\" srcset=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/View-and-Manage-Your-DNS-Records-1-711x400.avif 711w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/View-and-Manage-Your-DNS-Records-1-768x432.avif 768w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/View-and-Manage-Your-DNS-Records-1.avif 1366w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/p>\n<p>Here\u2019s an example setup:<\/p>\n<table>\n<thead>\n<tr>\n<td><strong>Field<\/strong><\/td>\n<td><strong>Example Value<\/strong><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Name<\/td>\n<td>@<\/td>\n<\/tr>\n<tr>\n<td>TTL<\/td>\n<td>14400<\/td>\n<\/tr>\n<tr>\n<td>Priority<\/td>\n<td>10<\/td>\n<\/tr>\n<tr>\n<td>Destination<\/td>\n<td>mail.yourdomain.com<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>If you\u2019re using <strong>Google Workspace<\/strong>, your MX records will look like this:<\/p>\n<table>\n<thead>\n<tr>\n<td><strong>Priority<\/strong><\/td>\n<td><strong>Destination<\/strong><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>1<\/td>\n<td>ASPMX.L.GOOGLE.COM<\/td>\n<\/tr>\n<tr>\n<td>5<\/td>\n<td>ALT1.ASPMX.L.GOOGLE.COM<\/td>\n<\/tr>\n<tr>\n<td>5<\/td>\n<td>ALT2.ASPMX.L.GOOGLE.COM<\/td>\n<\/tr>\n<tr>\n<td>10<\/td>\n<td>ALT3.ASPMX.L.GOOGLE.COM<\/td>\n<\/tr>\n<tr>\n<td>10<\/td>\n<td>ALT4.ASPMX.L.GOOGLE.COM<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>After entering the details, click <strong>\u201cSave Record.\u201d<\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_5_Delete_Any_Old_MX_Records\"><\/span><strong>Step 5: Delete Any Old MX Records<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If your domain already has old or default MX records, it\u2019s a good idea to <strong>remove them<\/strong> to avoid conflicts. Simply click the <strong>\u201cDelete\u201d<\/strong> button next to any outdated MX records.<\/p>\n<p>Your domain should now only have the correct mail records for your new email service.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_6_Wait_for_DNS_Propagation\"><\/span><strong>Step 6: Wait for DNS Propagation<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Once you\u2019ve saved your new MX records, your changes will begin to spread across global DNS servers \u2014 a process known as <a href=\"https:\/\/telahosting.com\/manual\/what-is-dns-propagation\/\"><strong>DNS propagation<\/strong><\/a>.<\/p>\n<p>This usually takes a few minutes to a few hours, but in some cases, it might take up to 24 hours. You can track the progress using a free online tool like <a href=\"https:\/\/dnschecker.org\" target=\"_blank\" rel=\"noopener\">DNSChecker.org<\/a>. Just type your domain name, select \u201cMX,\u201d and click \u201cSearch.\u201d<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_7_Test_Your_Email_Setup\"><\/span><strong>Step 7: Test Your Email Setup<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Try sending a message from another account (like Gmail or Yahoo) to your new custom email \u2014 for example, info@yourdomain.com.<\/p>\n<p>If you receive it successfully, congratulations! Your MX records are working perfectly. If not, double-check the values you entered for typos or missing details.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Common_Mistakes_to_Avoid_When_Adding_MX_Records\"><\/span><strong>Common Mistakes to Avoid When Adding MX Records<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li><strong>Typing errors<\/strong>: in the mail server address (even one wrong character can cause issues).<\/li>\n<li><strong>Wrong priority values<\/strong>: always follow your provider\u2019s instructions.<\/li>\n<li><strong>Not deleting old MX records<\/strong>: duplicates can confuse mail delivery.<\/li>\n<li><strong>Missing trailing dot (.)<\/strong>: some systems require a dot at the end of the mail server address (e.g., mail.yourdomain.com.).<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span><strong>Final Thoughts<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Adding MX records in cPanel might sound technical at first, but once you understand the steps, it\u2019s actually very easy. Just log into cPanel, open Zone Editor, add your MX records, and wait for them to propagate and you\u2019re good to go.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ufeff What Are MX Records? MX records, short for Mail Exchange records, are special DNS settings that tell the internet where to deliver your emails. They are like a postal address for your domain\u2019s email. For example, if someone sends an email to support@yourdomain.com, the MX record ensures that message gets delivered to the correct&#8230;<\/p>\n","protected":false},"author":12,"featured_media":3513,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[32,26],"tags":[40,60],"class_list":["post-3512","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cpanel","category-email","tag-cpanel","tag-dns"],"_links":{"self":[{"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/posts\/3512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/comments?post=3512"}],"version-history":[{"count":3,"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/posts\/3512\/revisions"}],"predecessor-version":[{"id":3932,"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/posts\/3512\/revisions\/3932"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/media\/3513"}],"wp:attachment":[{"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/media?parent=3512"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/categories?post=3512"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/tags?post=3512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}