{"id":3749,"date":"2025-11-26T07:00:14","date_gmt":"2025-11-26T07:00:14","guid":{"rendered":"https:\/\/telahosting.com\/manual\/?p=3749"},"modified":"2026-03-06T13:43:22","modified_gmt":"2026-03-06T13:43:22","slug":"how-to-add-mx-records-for-custom-email-in-directadmin","status":"publish","type":"post","link":"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-directadmin\/","title":{"rendered":"How to Add MX Records for Custom Email in DirectAdmin"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/Pg8UKjt8jRg?rel=0;si=vHHcMUgZTUp84HTi\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<p>If you\u2019re setting up a custom email address for your domain \u2014 something professional like <strong>info@yourdomain.com<\/strong> \u2014 one of the most important steps is adding your <strong>MX records<\/strong>.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-directadmin\/#What_Are_MX_Records_and_Why_Do_You_Need_Them\" >What Are MX Records and Why Do You Need Them<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-directadmin\/#Step_1_Log_into_Your_DirctAdmin_Control_Panel\" >Step 1: Log into Your DirctAdmin Control Panel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-directadmin\/#Step_2_Open_the_DNS_Management_Section\" >Step 2: Open the DNS Management Section<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-directadmin\/#Step_3_Delete_Old_or_Incorrect_MX_Records_If_Any\" >Step 3: Delete Old or Incorrect MX Records (If Any)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-directadmin\/#Step_4_Add_Your_New_MX_Records\" >Step 4: Add Your New MX Record(s)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-directadmin\/#Step_5_Add_Required_A_or_CNAME_Records_If_Needed\" >Step 5: Add Required A or CNAME Records (If Needed)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-directadmin\/#6_Save_Your_Changes_and_Allow_DNS_Propagation\" >6. Save Your Changes and Allow DNS Propagation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-directadmin\/#How_to_Confirm_Your_MX_Records_Are_Working\" >How to Confirm Your MX Records Are Working<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-directadmin\/#1_DNSCheckerorg\" >1. DNSChecker.org<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-directadmin\/#2_WhatsMyDNSnet\" >2. WhatsMyDNS.net<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-directadmin\/#Conclusion\" >Conclusion<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/telahosting.com\/manual\/how-to-add-mx-records-for-custom-email-in-directadmin\/#FAQs\" >FAQs<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_Are_MX_Records_and_Why_Do_You_Need_Them\"><\/span><strong>What Are MX Records and Why Do You Need Them<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>MX records (Mail Exchange records)<\/strong> tell the internet where to deliver your email. They\u2019re like the address of your mailbox. When someone sends an email to you, their mail server looks at your domain\u2019s MX records and asks:<\/p>\n<p>\u201cWhere do I deliver this message?\u201d<\/p>\n<p>If your MX records are missing, wrong, or outdated, email will fail \u2014 even if your email hosting service is working fine.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_1_Log_into_Your_DirctAdmin_Control_Panel\"><\/span><strong>Step 1: Log into Your DirctAdmin Control Panel<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>Log in to your <strong>telaHosting Client Area<\/strong><\/li>\n<li>Select your hosting services<\/li>\n<li>Click <strong>\u201c<a href=\"https:\/\/telahosting.com\/manual\/how-to-access-your-directadmin-panel\/\">Login to DirectAdmin<\/a>\u201d<\/strong><\/li>\n<\/ol>\n<p>This takes you straight to the control panel where your domain settings live.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_2_Open_the_DNS_Management_Section\"><\/span><strong>Step 2: Open the DNS Management Section<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Once DirectAdmin loads:<\/p>\n<ol>\n<li>Scroll down to <strong>Account Manager<\/strong><\/li>\n<li>Click <strong>DNS Management<\/strong><\/li>\n<\/ol>\n<p><img data-dominant-color=\"ced2da\" data-has-transparency=\"false\" style=\"--dominant-color: #ced2da;\" loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3720 aligncenter not-transparent\" src=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Locate-the-DNS-Management-Section-1-711x400.avif\" alt=\"Locate the \u201cDNS Management\u201d Section\" width=\"711\" height=\"400\" srcset=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Locate-the-DNS-Management-Section-1-711x400.avif 711w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Locate-the-DNS-Management-Section-1-768x432.avif 768w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Locate-the-DNS-Management-Section-1.avif 1366w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/p>\n<p>This is the page where all your DNS records \u2014 A, CNAME, MX, TXT \u2014 are listed.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_3_Delete_Old_or_Incorrect_MX_Records_If_Any\"><\/span><strong>Step 3: Delete Old or Incorrect MX Records (If Any)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Before adding new MX records, you should remove any old ones that may conflict. Look for any existing MX records and check if they belong to the email provider you plan to use.<\/p>\n<p>If not click <strong>Delete<\/strong> beside the unwanted MX record. This prevents email routing issues.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_4_Add_Your_New_MX_Records\"><\/span><strong>Step 4: Add Your New MX Record(s)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>You\u2019ll need two things from your email provider:<\/p>\n<ul>\n<li>The <strong>MX record value<\/strong> (e.g., mail.yourdomain.com or mx1.zoho.com)<\/li>\n<li>The <strong>priority number<\/strong> (e.g., 10, 20, or 30)<\/li>\n<\/ul>\n<p><strong>Here\u2019s how to create an MX record:<\/strong><\/p>\n<p>1. Click <strong>Add Record<\/strong><\/p>\n<p><img data-dominant-color=\"f9fafa\" data-has-transparency=\"false\" style=\"--dominant-color: #f9fafa;\" loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3729 aligncenter not-transparent\" src=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Add-a-New-A-Record-711x400.avif\" alt=\"Add a New A-Record\" width=\"711\" height=\"400\" srcset=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Add-a-New-A-Record-711x400.avif 711w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Add-a-New-A-Record-768x432.avif 768w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Add-a-New-A-Record.avif 1366w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/p>\n<p>2. Select <strong>MX Record<\/strong><\/p>\n<p>3. In the Name field, enter: yourdomain.com (leave as it is if DirectAdmin fills it automatically)<\/p>\n<p>4. Enter your MX value<\/p>\n<p>5. Enter the priority number<\/p>\n<p>6. Save the record<\/p>\n<p><img data-dominant-color=\"b0b2b3\" data-has-transparency=\"false\" style=\"--dominant-color: #b0b2b3;\" loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3750 aligncenter not-transparent\" src=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Add-Your-New-MX-Records-711x400.avif\" alt=\"Add Your New MX Record(s)\" width=\"711\" height=\"400\" srcset=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Add-Your-New-MX-Records-711x400.avif 711w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Add-Your-New-MX-Records-768x432.avif 768w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/Add-Your-New-MX-Records.avif 1366w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/p>\n<p>If your email provider gives you multiple MX records, repeat the steps for each record.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_5_Add_Required_A_or_CNAME_Records_If_Needed\"><\/span><strong>Step 5: Add Required A or CNAME Records (If Needed)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Some email providers require additional DNS records, such as:<\/p>\n<ul>\n<li>A record for mail.yourdomain.com<\/li>\n<li>SPF (TXT record)<\/li>\n<li>DKIM<\/li>\n<li>DMARC<\/li>\n<\/ul>\n<p>For telaHosting email, you usually need:<\/p>\n<ul>\n<li>An A record pointing mail.yourdomain.com \u2192 your server IP<\/li>\n<li>MX record pointing to mail.yourdomain.com<\/li>\n<\/ul>\n<p>If you\u2019re using other providers like Google or <a href=\"https:\/\/www.zoho.com\/\" target=\"_blank\" rel=\"noopener\">Zoho<\/a>, follow their specific instructions.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"6_Save_Your_Changes_and_Allow_DNS_Propagation\"><\/span><strong>6. Save Your Changes and Allow DNS Propagation<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>After saving your new MX records, DNS needs time to update globally.<\/p>\n<p>Propagation typically takes:<\/p>\n<ul>\n<li><strong>5 to 30 minutes<\/strong> and<\/li>\n<li>Up to <strong>24 hours<\/strong> worldwide<\/li>\n<\/ul>\n<p>During this period, email may behave unpredictably \u2014 this is normal.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Confirm_Your_MX_Records_Are_Working\"><\/span><strong>How to Confirm Your MX Records Are Working<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>You can check your MX status using:<\/p>\n<h2><span class=\"ez-toc-section\" id=\"1_DNSCheckerorg\"><\/span>1. <a href=\"http:\/\/dnschecker.org\" target=\"_blank\" rel=\"noopener\"><strong>DNSChecker.org<\/strong><\/a><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>Enter your domain<\/li>\n<li>Select <strong>MX<\/strong><\/li>\n<li>Click <strong>Search<\/strong><\/li>\n<\/ul>\n<p><img data-dominant-color=\"c3d5de\" data-has-transparency=\"false\" style=\"--dominant-color: #c3d5de;\" loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3744 aligncenter not-transparent\" src=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/How-to-use-Dnschecker.org_-711x400.avif\" alt=\"How to use Dnschecker.org\" width=\"711\" height=\"400\" srcset=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/How-to-use-Dnschecker.org_-711x400.avif 711w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/How-to-use-Dnschecker.org_-768x432.avif 768w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/How-to-use-Dnschecker.org_.avif 1366w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_WhatsMyDNSnet\"><\/span><strong>2. <a href=\"http:\/\/whatsmydns.net\" target=\"_blank\" rel=\"noopener\">WhatsMyDNS.net<\/a><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Same process \u2014 simple and quick.<\/p>\n<p><img data-dominant-color=\"c4cfd9\" data-has-transparency=\"false\" style=\"--dominant-color: #c4cfd9;\" loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3745 aligncenter not-transparent\" src=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/How-to-use-WhatsMyDNS.net--711x400.avif\" alt=\"How to use WhatsMyDNS.net\" width=\"711\" height=\"400\" srcset=\"https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/How-to-use-WhatsMyDNS.net--711x400.avif 711w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/How-to-use-WhatsMyDNS.net--768x432.avif 768w, https:\/\/telahosting.com\/manual\/wp-content\/uploads\/2025\/11\/How-to-use-WhatsMyDNS.net-.avif 1366w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/p>\n<p>Once the new MX record appears across several regions, your email should work properly.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong>Conclusion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Adding MX records in DirectAdmin is one of the most important steps for setting up your custom email. Whether you want to use telaHosting email or connect to services like Google or Zoho, the process is simple once you know where to click and what to enter.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"FAQs\"><\/span><strong>FAQs<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>1. How long does MX record propagation take?<\/strong><\/p>\n<p>Usually a few minutes, but full global updates may take up to 24 hours.<\/p>\n<p><strong>2. Do MX records require priority numbers?<\/strong><\/p>\n<p>Yes \u2014 lower numbers have higher priority (10 is higher priority than 20).<\/p>\n<p><strong>3. Do I need SPF or DKIM?<\/strong><\/p>\n<p>Yes, especially for preventing your emails from going to spam.<\/p>\n<p><strong>4. What happens if MX records are wrong?<\/strong><\/p>\n<p>You won\u2019t receive email at all, or messages may bounce.<\/p>\n<p><strong>5. Can I use telaHosting email and Google Workspace together?<\/strong><\/p>\n<p>No \u2014 only one email provider can control your MX records at a time.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ufeff If you\u2019re setting up a custom email address for your domain \u2014 something professional like info@yourdomain.com \u2014 one of the most important steps is adding your MX records. What Are MX Records and Why Do You Need Them MX records (Mail Exchange records) tell the internet where to deliver your email. They\u2019re like the&#8230;<\/p>\n","protected":false},"author":12,"featured_media":3751,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[33,26],"tags":[54,60],"class_list":["post-3749","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-directadmin","category-email","tag-directadmin","tag-dns"],"_links":{"self":[{"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/posts\/3749","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/comments?post=3749"}],"version-history":[{"count":4,"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/posts\/3749\/revisions"}],"predecessor-version":[{"id":4006,"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/posts\/3749\/revisions\/4006"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/media\/3751"}],"wp:attachment":[{"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/media?parent=3749"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/categories?post=3749"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telahosting.com\/manual\/wp-json\/wp\/v2\/tags?post=3749"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}