Privacy Policy for Tela Hosting Ltd.

Effective Date: 22/11/2024

At Tela Hosting Ltd., we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website, products, and services, including web hosting, domain registration, and related services. By using our website or services, you agree to the terms of this policy.

1. Information We Collect

We collect two types of information from you:

a. Personal Information

Personal data that you provide to us directly, such as:

  • Name
  • Email address
  • Phone number
  • Billing and payment information
  • Address

b. Non-Personal Information

Information about your interactions with our website or services, which may include:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Referring URL
  • Date and time of access

2. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

  • Providing Services: To process orders, provide support, and maintain your hosting account.
  • Communication: To send important updates, billing information, service notifications, and marketing communications (if you’ve opted in).
  • Improving Services: To monitor and analyze usage patterns, improve our website, and offer a better user experience.
  • Compliance: To comply with legal obligations and resolve disputes.
  • Security: To protect our systems and prevent fraud or unauthorized access.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners or service providers who assist us in operating our business and providing services, such as:

  • Payment processors for billing and payment processing
  • Third-party software vendors to support website functionality
  • Email service providers for communication purposes
  • Legal and regulatory authorities if required by law or in response to legal requests

We ensure that any third-party service providers are bound by confidentiality agreements and privacy standards that align with this Privacy Policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no data transmission over the internet can be guaranteed 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and analyze usage patterns. You can manage cookie settings through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

We may use the following types of cookies:

  • Essential Cookies: Necessary for website functionality and service provision.
  • Performance Cookies: Used to analyze how visitors use our website and improve our services.
  • Targeting/Advertising Cookies: Used for marketing and personalized advertising purposes.

Learn more about our website’s Cookies Here.

6. Your Rights and Choices

You have the right to access, update, or delete your personal information at any time. You can also request that we restrict the processing of your data, object to certain processing activities, or withdraw consent for marketing communications. To exercise these rights, please contact us at [email address].

Opt-Out of Marketing Communications

If you no longer wish to receive promotional emails, you can opt out by clicking the “unsubscribe” link in any email communication or by contacting us directly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, your data will be securely deleted or anonymized.

8. International Transfers

As a global service provider, your personal information may be transferred to and stored in data centers outside your country of residence. We take appropriate steps to ensure that your data is handled securely and in compliance with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Tela Hosting Ltd.
Email: [email protected]
Phone: +2349160667177
Address: Unity Home, 40 Gilbert Odior Street, Thomas Estate, Aja, Lagos 106104, Lagos